Refund & Return Policy

 

Products that are sold on Cuddly Gifts are of the highest quality and great value for money —are you sure you want to do a return? If you're not a fan, perhaps you'd want to give yours to someone who is?

If your product is defective, let us know and we'll be happy to make it right. 

But if you just want to do a return because you don't want the product anymore, let us know within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt, order number, or other proof of purchase.   If you purchased our products  from a third party re-seller or retailer, please return your item(s) to the store where it was purchased. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Partial Refunds 

We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 30 days after delivery.

Late or Missing Refunds 

If you haven’t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please visit our help center at refunds@shopcuddlygifts.com

Exchanges

We will happily replace items if you receive them in a defective or damaged state. Please submit a request from refunds@shopcuddlygifts.com and send the defective or damaged item to the below address.

Shipping

To return your product, you should mail your product to: Shop Cuddly Gifts by sending an email at  will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.